A beautiful name board with logo on the façade of a store, a restaurant or even an office is the first to catch an eye and make an impression. The décor, the smiling staff comes next. They all go on to imprint a certain image about the business in one’s mind. But another rather undermined communication that does its bit not just in imparting information but in building the image of a quality conscious and customer-centric business is – Notices and Signages.
These are simple boards with directions, instructions and useful information. More often than not, we don’t take much note of these unassuming boards. However, if one were to give it a second thought one would realize that their presence actually makes a lot of things easier and convenient.
Think about the time when we want to find an address in the city. We end up asking the paanwala, rickshawwala, sometimes even the traffic police. Now albeit with the use of internet applications it is much easier to find places, our streets and chowks do not have sufficient direction boards to guide a tourist. But in developed countries every road, highway, airports and public places have prominently placed direction boards with clear symbols and words that makes it delightfully easy for a stranger to find the way!
Similarly, instructions in the business place makes life easy for a consumer/ visitor.
Such communication also takes the form of product manuals, Specials’ Board in restaurants or even the menu card! While designing any of these communications, one must keep in mind that it must be simple, polite and clear to understand by a lay person. A very common but effective example is that of “No Smoking”. We often find such notice – “Thank You For Not Smoking”, which makes it sound much more polite and compelling at the same time. Humour is often an effective way to convey short instructions as humour prevents it from sounding stern.
The handbook or Manual that comes with products, especially electronic or gadgets, is an important communication that helps the customer use and maintain the product effectively. Unfortunately, we usually ignore it and end up without using majority of the features.
Instructional and informational communication answers questions before they even arise in the customer’s mind and thus creates a positive impression in their mind.
It helps the consumer to use the product to its fullest and also take care of it. It also brings in complete transparency which goes on to reflect the integrity of business. All in all, notices, signages, manuals, menu cards and such communication serves a much wider purpose than just passing on information. It speaks a lot about your business and a wise, creative use of it augurs well for its sustained growth.