Travel Agency – Going places

In recent years, travelling for work and for pleasure has become an integral part of our lifestyle. Unlike till a couple of decades ago, when travel would be mainly for religious purposes, today, people travel within and outside the country for business and to simply take  a break from routine.

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Image Courtesy- Google Images

A lot of nitty-gritty is involved in travelling including booking tickets for travel, arranging for stay, food and for local transport. There is a sizeable expense involved as well as uncertainty. If travel is not planned well, it could result in waste of money and inconvenience. The point is, there needs to be somebody with thorough knowledge and access to information to help the traveler in planning the travel.  This is where the business of travel agency emerges as a very useful resource.

You could think of starting a small set up with minimum capital, staff and space. Look for a space of about 200 sq. ft in an area convenient for customers. The approximate deposit may be Rs. 50000/- and a monthly rent of Rs. 10000/-.  A computer, printer and a laptop may be estimated at Rs. 80000/- and furniture at Rs. 30000/-. You will need to spend about Rs. 2000/- on registrations and licenses, plus Rs. 10000/- to print marketing material like brochures and leaflets. Taking into account salary to one employee, repairs and maintenance, phone and electricity, depreciation, EMI etc, broadly you can make a net income of about Rs. 35000/- per month.

It is necessary to be a member of the Enterprising Travel Agents Association. You may also register as an approved travel agent with the India Government through the Ministry of Tourism. Refer to this link to do so – http://blog.indiafidings.com/wpcontent/uploads/2014/04/guidelines. It is also beneficial to be a member of the International Air Travel Association. Look up http://blog.indiafidings.com/wpcontent/uploads/2014/04/guidelines for the same.

Travel agency is a highly customer centric service. Customer satisfaction is critical. You need to be very thorough while planning the itinerary for your client as the smallest mistake can cause very big inconvenience. For instance, you need to know the check in and check out time of hotels so that you client does not end up paying more unnecessarily. Consider the lay over time between two flights and make sure it is enough to go from one terminal to the other to change planes. Several such details and information must be at your finger tip to be able to give excellent service.

Competition is tough in this sector. Try offering your own specialized services like package

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Image Courtesy – Google Images

tours and customized tours. Design special packages for senior citizens, newly married couples etc. Offer group discounts and early bird discounts. You will have to invest some amount for advertising and publicity. Print brochures and leaflets and also use social media.

Always keep in touch with your old clients since they not only patronize you regularly but if they are happy with your service they become your human advertisement.

All in all travel agency business is highly dynamic, exciting and has limitless scope to grow. With DeAsra’s support you can go places with this enterprise. You can get in touch with deAsra team and your Udyogmitra on 020-65365300/11 or access our free of cost business guide on the website. Board the flight to prosperity!

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